EM-PA-THY : the human side of leadership / Harold Hillman.
By: Hillman, Harold.Material type: BookPublisher: Auckland, N.Z. : David Bateman Ltd, 2021Description: 176 pages : black and white illustrations ; 23 cm.ISBN: 1988538793; 9781988538792.Other title: Empathy : the human side of leadership.Subject(s): EMPATHY | SOCIAL PSYCHOLOGY | LEADERSHIP | MANAGEMENTHoldings: GRETA POINT: 005.322:316.46 HIL
|Item type||Current library||Call number||Copy number||Status||Date due||Barcode|
|BOOK||WELLINGTON BOOKS||005.322:316.46 HIL||1||Available||B021865|
Dedication -- About the author -- Acknowledgements -- Foreword by Dame Fran Wilde -- 1. The other side of the world -- 2. EQ: the new black -- 3. Empathy: what is it? -- 4. Two sides of the same coin -- 5. We’re wired for it -- 6. The business case for empathy -- 7. The rule of three -- 8. Cognitive empathy: three case stories -- 9. Emotional empathy: three case stories -- 10. Compassionate empathy: three case stories -- 11. Building your empathy toolkit: the three circles -- 12. Building your empathy toolkit: to be present -- 13. Building your empathy toolkit: active listening -- 14. Building your empathy toolkit: the five-point coaching game plan -- 15. Building your empathy toolkit: how people thrive -- 16. Building your empathy toolkit: the art of storytelling -- 17. The leadership challenge -- 18. Final wrap -- References and resources.
"Empathy is no longer optional for leaders who strive for a deeper understanding and connection with their staff. Become a leader who others truly want to follow. Empathy is the ability to connect with another person based on your willingness to understand their perspective without judgement. It is ultimately about listening to the person, feeling with them, and subsequently taking action that will make a positive difference. This book demystifies empathy, breaking it down and making it real for leaders who appreciate the value of human connection. It is an essential read for anyone who: * is leading a team through a particularly tough challenge * wants to master the art of connection with staff more effectively * is keen to build a diverse and inclusive team culture * runs a company and wants to grow a culture where there is a strong sense of belonging." --Publisher description.
GRETA POINT: 005.322:316.46 HIL