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This paper describes a visual simulation model that facilitates experiments on different configurations and operations of a dairy coolstore. We model and animate daily incoming product, racking into specific rooms, deracking into block-stacks, and finally loading out to meet shipping schedules. The model addresses questions on the benefits of alternative operating strategies, the effects of changing production levels, shipping dates, and rack configurations. We model energy used to freeze fresh product, to hold it frozen, and to replace energy losses when moving product. Our mathematical optimisation work in the dairy manufacturing industry has shown large savings. We expect visual simulation models will bring similar benefits to coolstore managers, because computer visual models offer them an exciting and effective way to explore and compare alternative coolstore designs and operational methods. (auth)

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